TERMS & CONDITIONS
These Terms & Conditions govern purchases made through the Treepex Herbal website, operated by Treepex Inc.
By accessing this website, creating an account, or purchasing products through our online store, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. Company Information
Treepex Herbal is an online retail platform owned and operated by Treepex Inc., a company incorporated under the laws of the State of Delaware, United States.
Company Information:
Treepex Inc.
EIN: 38-4006695
Business Address:
2903 Ocean Ave
Brooklyn, NY 11235
United States
Email: info@treepex.com
Customer Support: +1 516 923 8757
Billing Department: +1 928 316 1415
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM ET
Treepex Herbal offers herbal, Ayurvedic, wellness, personal care, and related products to individual customers and business buyers.
2. Account and Registration Responsibilities
Customers may be required to provide certain information when creating an account or placing an order through our website.
You are responsible for ensuring that the information you provide is accurate, current, and complete. You are also responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
If we reasonably believe that account or order information is inaccurate, incomplete, misleading, or associated with unauthorized or fraudulent activity, Treepex Inc. reserves the right to suspend account access, cancel an order, request additional verification, or refuse service where reasonably necessary.
Customers should notify our Customer Service team promptly if they believe their account has been accessed or used without authorization.
3. Product and Wellness Information
Information provided on this website regarding herbal, wellness, personal care, or other products is provided for general informational purposes.
Unless expressly stated otherwise, products available through Treepex Herbal are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Product information on this website should not be considered a substitute for professional medical advice, diagnosis, or treatment. Customers with medical conditions, allergies, who are pregnant or nursing, or who are taking prescription medication should consult a qualified healthcare professional before using herbal or wellness products where appropriate.
Individual experiences and results may vary depending on the product and the individual.
Treepex Herbal aims to provide clear and accurate product information based on information available from manufacturers, suppliers, and other relevant product sources. However, product packaging, ingredients, formulations, and product information may occasionally be updated by the manufacturer.
Customers are encouraged to review product labels, ingredients, warnings, and directions before use.
If you identify an error or have a question regarding information presented on our website, please contact us at info@treepex.com.
4. Products, Pricing, and Availability
We make reasonable efforts to display product descriptions, images, prices, and availability accurately.
Product availability may change without notice. We reserve the right to discontinue products, update product information, or correct pricing or descriptive errors where necessary.
Prices displayed in our online store generally reflect retail pricing. Treepex Herbal also serves business buyers, retailers, health food stores, and resellers. Wholesale or volume pricing may differ from the retail prices displayed on the website and may be determined based on the product, quantity, availability, and order requirements.
In the event of an obvious pricing or product information error, we reserve the right to contact the customer for clarification or cancel the affected order. If payment has already been collected for a cancelled order, the applicable amount will be refunded to the original payment method.
5. Orders and Payments
By placing an order, you confirm that the information provided in connection with the purchase is accurate and that you are authorized to use the selected payment method.
All orders are subject to product availability, payment authorization, and order verification.
Treepex Inc. reserves the right to request additional information reasonably necessary to verify an order or payment. We may cancel or decline an order if we are unable to verify the transaction, if the product is unavailable, or if we reasonably suspect unauthorized or fraudulent activity.
Accepted payment methods are displayed during the checkout process.
Approved refunds will be returned to the original payment method used for the purchase.
6. Shipping and Delivery
Orders are generally processed within 1 to 2 business days after purchase. Estimated delivery times vary depending on the destination, product availability, selected shipping method, and carrier service.
Domestic and international orders are generally delivered within 7 to 10 business days from the date of purchase. Actual delivery times may vary due to carrier schedules, customs procedures, local import requirements, weather conditions, or other circumstances beyond our reasonable control.
Treepex Herbal ships to many destinations; however, certain products may be subject to shipping, customs, carrier, or regulatory restrictions in specific countries or regions.
Treepex Inc. reserves the right to cancel an order if we are unable to lawfully or reasonably fulfill or ship the order to the selected destination. If an order is cancelled for this reason after payment has been collected, the applicable amount will be refunded to the original payment method.
Estimated shipping and delivery information may be provided based on product availability and the selected shipping option.
Shipping rates for certain products may be calculated based on package weight, dimensions, destination, and carrier requirements.
Tracking information will be provided when available. Orders containing multiple packages may be delivered separately and on different dates.
7. Returns and Refunds
Most new, unopened, and unused products may be returned within 30 days of delivery, subject to return eligibility.
Products must generally be returned in their original condition and packaging.
For health, wellness, personal care, or other hygiene-sensitive products, opened or used products may not be eligible for return for health and safety reasons, except where a product is defective, damaged, or incorrect.
Original shipping charges, duties, and applicable taxes are non-refundable unless the return is the result of an error by Treepex Inc. or otherwise required by applicable law.
If you receive an incorrect, damaged, or defective product, please contact our Customer Service team promptly. We may request photographs or other reasonable information to review the issue.
Customers should contact Treepex Herbal before returning a product to receive return instructions and confirm return eligibility.
Once an eligible returned product has been received and reviewed, refunds are generally processed within 3 to 5 business days.
All approved refunds will be issued by Treepex Inc. to the original payment method used for the purchase. After a refund has been processed, the customer's bank or card issuer may require an additional 5 to 10 business days to post the funds to the customer's account.
For additional information, please review our Refund Policy.
8. Order Cancellations
Customers may request an order cancellation by contacting our Customer Service team as soon as possible after placing an order.
If an order has already been processed, fulfilled, or shipped, we may be unable to approve the cancellation request.
If the order has already shipped, the customer may request a return after delivery, subject to our Returns and Refund Policy.
9. Wholesale and Volume Orders
Treepex Herbal serves individual customers as well as business buyers, retailers, health food stores, and resellers.
Wholesale and volume orders may be subject to separate pricing, product quantities, shipping arrangements, and order terms.
Wholesale or volume pricing may differ from retail prices displayed in our online store.
Business customers interested in wholesale or volume purchasing should contact our Customer Service team for additional information.
10. Website Content and Intellectual Property
The content presented on the Treepex Herbal website, including text, graphics, branding, and website design, may be protected by applicable intellectual property laws.
Website content may not be copied, reproduced, distributed, or used for commercial purposes without appropriate authorization, except where permitted by applicable law.
Third-party product names, trademarks, and brand materials remain the property of their respective owners.
11. Limitation of Liability
To the extent permitted by applicable law, Treepex Inc. will not be liable for indirect, incidental, or consequential damages arising from the use of this website or products purchased through the website.
Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
Customers are responsible for reviewing product information, labels, ingredients, warnings, and directions before using a product.
12. Changes to These Terms & Conditions
Treepex Inc. may update these Terms & Conditions from time to time to reflect changes in our business operations, website, policies, or applicable requirements.
The updated version will be published on this website with a revised "Last Updated" date.
Continued use of the website after an update constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.
13. Contact Information
For questions regarding these Terms & Conditions, an order, a return, or a complaint, please contact:
Treepex Herbal / Treepex Inc.
Email: info@treepex.com
Customer Support: +1 516 923 8757
Billing Department: +1 928 316 1415
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM ET
Business Address:
2903 Ocean Ave
Brooklyn, NY 11235
United States
Last Updated: July 2026