REFUND POLICY

At Treepex Herbal, operated by Treepex Inc., we are committed to providing reliable service and a clear refund process for our customers.

Refund Requests

To request a refund for an order placed with Treepex Herbal, please contact our Customer Service team by email at info@treepex.com.

Please include your order number and a brief explanation of the reason for your request. Providing complete order information will help us review your request promptly.

Refund requests are generally reviewed within 2 business days. In exceptional cases, additional review time may be required, and we will notify you if further information or additional processing time is necessary.

Refund Eligibility

Refund requests must generally be submitted within 30 days of delivery.

Products eligible for return must be new, unopened, unused, and in their original condition and packaging, unless the product received is incorrect, damaged, or defective.

For health, wellness, personal care, or other hygiene-sensitive products, opened or used products may not be eligible for return or refund for health and safety reasons, except where the product is defective or incorrect.

Treepex Inc. reserves the right to review each refund request based on the circumstances of the order and the condition of the returned product.

Order Cancellations

Customers may request an order cancellation by contacting our Customer Service team as soon as possible after placing an order.

If an order has already been processed, fulfilled, or shipped, we may be unable to approve the cancellation. In such cases, the customer may request a return after delivery, subject to this Refund Policy and our Returns Policy.

Refund Processing

Once a refund request has been approved and, where applicable, the returned product has been received and inspected, Treepex Inc. will process the refund to the original payment method used for the purchase.

Approved credit or debit card refunds are generally initiated within 1 to 3 business days. After the refund has been processed by Treepex Inc., the customer's bank or card issuer may require an additional 5 to 10 business days to post the funds to the customer's account.

Actual posting times may vary depending on the customer's financial institution.

Original shipping charges, duties, and taxes are non-refundable, except where the return is the result of an incorrect, damaged, or defective product, or where otherwise required by applicable law.

Incorrect, Damaged, or Defective Products

If you receive an incorrect, damaged, or defective product, please contact us promptly at info@treepex.com and provide your order number and relevant details regarding the issue.

We may request photographs or other reasonable information to help us review the claim.

If the claim is approved, Treepex Inc. may provide a replacement or refund and, where applicable, cover reasonable return shipping costs.

Contact Us

For refund or return questions, please contact:

Treepex Herbal / Treepex Inc.
Email: info@treepex.com
Customer Support: +1 516 923 8757
Working Hours: Monday–Friday, 9:00 AM–6:00 PM ET

This Refund Policy forms part of the Treepex Herbal Terms & Conditions.

Last Updated: July 2026